Refund policy

 ◦ Only products with manufacturing faults or defects are accepted for return.

◦ Personalized or custom-made products usually cannot be returned unless a mistake was made by the company.

◦ Returns must be requested within a certain period, up to a maximum of 7 days after receipt.

◦ Customers must first contact customer service to submit a return request.

◦ The product must be returned in its original condition and packaging, without signs of use or damage not caused by the company.

◦ Refunds are processed within 5 business days via the original payment method.

◦ It may take several days for the refund to be processed after the returned product is received and inspected.

◦ Instead of a refund, a customer may also choose a replacement product if the original order was defective.

◦ Specific product categories such as special orders, large quantities, or highly personalized items may be excluded from the return policy.

This policy ensures that customers know under what circumstances they can return products and what to expect in terms of refunds or replacements.