Terms of service

These are the general terms and conditions of Repro.eu, located at Westvlietweg 102 in The Hague. Repro.eu is hereinafter referred to as “supplier”.
The general terms and conditions apply to the conclusion, content and performance of all agreements concluded between Repro.nl and third parties (hereinafter: “client”) via the Repro.nl internet website (hereinafter: “the site”).

1. All prices quoted include sales tax and other government levies.
In the case of composite quotations, there is no obligation to deliver a part at a corresponding part of the price quoted for the whole.
Freight and postage are borne by the client.

2. An agreement is concluded when the client has received a telephone or electronic confirmation from the supplier after placing an electronic order (order form). By placing this order, the client declares that he is aware of and agrees to these conditions. In the event of a conflict between the uniform purchasing conditions used by the client and the present delivery conditions, the latter will prevail. Hotmail/anonymous email addresses will not be accepted by the supplier. The client is obliged to provide a telephone number where he can be reached.
Once the electronic order has been confirmed, the option to cancel it expires.

3. For files that need to be corrected, an hourly rate of €75 per hour is charged with a minimum rate of €15. Corrections and the associated costs are always reported to the customer in advance by the supplier and will have to be paid separately by the client.
If a file is incorrect and the client cannot be reached, the supplier will not process the file. The printing will then be postponed to the next order day.

4. For all printing you can supply in the following Mac / PC files:
• JPG (300 DPI, certified), PDF, TIFF, EPS / AI (convert text to letter contours/outlines and send compressed file to ZIP or SIT)
Other conditions :
• 3 mm bleed on all sides (DO NOT use frames)
• Text must be 5 mm away from the cutting edge (8 mm incl. bleed)
• Convert all fonts to letter outlines
• Your images in CMYK (Eurostandard coated) with a resolution of 300 dpi
• Save PDF files as PDFX1a. X-3 cannot be processed!
• When creating PDF files, the fonts must be 100% embedded and image and line compression must be turned off (see also the working drawing)
If the above conditions are not adhered to, the supplier is under no circumstances responsible or liable for printing and/or cutting errors.
 
5A. By giving an order for multiplication or reproduction or use of an item protected by the Copyright Act or any proprietary right, the client declares that no infringement of copyright or any other right of third parties is being committed and he indemnifies the supplier in and out of court for all consequences, both financial and otherwise, arising from the duplication or reproduction or use. Also in the event that financial obligations arise from the duplication or reproduction or use towards the author or rights holder or his successors in title, these will be borne by the client.

5B. Repro.eu can at any time refuse submitted documents if their content is, for example, offensive, pornographic, or in any way prohibited by Dutch law.  

6. The client bears the risk for all items made available by him to the supplier for the execution of the assignment.
 
7. The supplier's liability only extends to damage directly resulting from the handling of the order, up to an amount not exceeding the transaction value; no responsibility can be accepted for consequential damage. If applicable, the customer is responsible for hanging or applying the delivered products.
 
8. The delivery terms agreed with the supplier are always to be regarded by the client as approximate and never as strict deadlines, unless the contrary has been expressly agreed in writing.
 
9. The delivery of the goods made available by the client and the work made by the supplier will, if desired, take place upon return of a receipt provided by the supplier. Whether the provider is entitled to accept this is beyond the supplier's assessment and responsibility.

10. If the items made available by the client and/or the work made by the supplier are not collected, the supplier will keep this for six weeks, starting from the date of order. When the six-week period has expired, the supplier will be released from its retention obligation and no costs will be reimbursed to the client for the work done.
 
11. For free delivery, the cheapest method of shipping will always be used, unless otherwise agreed in advance.
 
12. The correct setting is guaranteed for dimensionally stable work. Dimensional differences due to shrinkage or stretching of the materials to be used cannot always be avoided and cannot be a reason for rejection.
Deviations between the work delivered on the one hand and the original and/or the instructions given on the other cannot be a reason for rejection if it can reasonably be stated that, taking the circumstances into account, they have no influence on the useful value of the work.
 
13. Any complaints regarding the delivered goods or the price charged must be notified to the supplier in writing within eight days of receipt of the goods or the invoice. If such complaints have not been received by the supplier within eight days, the client is deemed to have agreed to the delivered goods and the invoiced price. If the complaint is justified and on time and the client has returned the goods, the supplier will arrange for free redelivery or credit the client for the goods received.
 
14. When assignments are issued on behalf of third parties, the client cannot claim free separate or split invoicing to these third parties.
 
15. When orders are issued on behalf of third parties, the client remains liable for payment of the claims, even if invoices are made directly to those third parties in accordance with the provisions of Article 10.
 
16. Payment must be made within 14 days of the invoice date, unless otherwise agreed in advance, without deduction of discount. In the event of later payment, even if the supplier has agreed to this, the client owes the statutory interest on the invoice amount for each month or part thereof. This article only applies to clients who have a contract with the supplier for payments other than via the Internet cash register.
 
17. All costs, both judicial and extrajudicial, incurred in connection with the collection of amounts owed by the client that have not been paid on time will be borne by the client; they are fixed at a minimum of 15% of the amount concerned and will amount to at least 50 Euro. This article only applies to clients who have a contract with the supplier for payments other than via the Internet cash register.
 
18. Every delivery of work by the supplier to the client takes place subject to ownership thereof until the client has paid everything he is obliged to do under the agreement, including payment of interest and costs.
 
19. Disruptions in the company as a result of force majeure, as such will include: war, mobilisation, riots, flooding, transport disruptions, stagnation or cessation of deliveries by public utilities and suppliers of electricity and fuels, fire, machine breakdown and other accidents, labor disputes that make production impossible, government measures, non-delivery of necessary materials and semi-finished products to the supplier by third parties and other unforeseen circumstances, including in the country of origin of materials and semi-finished products, which disrupt normal business operations and the execution of an order delay or make it reasonably impossible, release the supplier from complying with the agreed delivery period or from his delivery obligation, without the client being able to assert any right to compensation for costs, damage and interest. In the event of an increase in the prices of materials and semi-finished products required for the execution of the order, changes in wages, serious changes in currency exchange rates and similar circumstances occurring after acceptance of an order, the supplier is entitled to increase the agreed prices accordingly.
 
20. The printed matter can be collected on the day specified by the supplier at Wegastraat 40 in The Hague. The printed matter will be ready from 1:00 PM on the day of collection. Earlier is not possible.
 
21. For deliveries outside these regions, the supplier uses GLS Parcel Service. All postal packages are sent every day 95% are delivered (within the Benelux) on the next working day. If no one is present, the client must pick up the package at the post office. The client must take into account that this may only be possible on the next working day. If the client needs the printed matter for a certain period of time, it is advisable to choose to collect it yourself. The supplier is not liable if delivery does not take place within the specified period.
 
22. Deliveries are made every Wednesday and Friday (with the exception of public holidays in the Netherlands and Belgium) from 9:00 am.
Times can never be determined in advance, the package is delivered between 9:00 AM and 9:00 PM.
If the client uses the courier service, he or she must provide a contact person who can be reached by mobile phone from 9 a.m. to 9 p.m.
Delivery takes place on the ground floor, only behind the 1st door.
The courier must be able to load and unload at your doorstep. If this is not possible, this must be indicated in advance.
The courier may wait with the client for a maximum of 3 minutes. The supplier works with external couriers who do not wait for money to be withdrawn from a nearby bank or for someone with a key. If the printed matter cannot be delivered or payment cannot be made after three minutes, the courier will leave with the printed matter returned. The costs for the courier service are then borne by the client and the printed matter can be picked up the next working day at Wegastraat 40 in The Hague.
Printed matter is offered once. For delivery by our courier service, prices per kilometer are maintained (for prices the client must contact the supplier). 
The supplier is not responsible if delivery cannot take place within the specified period.
 
23. The delivery address may not be changed. In the event of any necessary changes, the client will have to contact the supplier.

24. Payment is always made in advance by means of an iDeal, Mastercard or Visa payment. The supplier does not store credit card information. The client is redirected to iDeal or Paysquare via the Repro.nl site. This depends on the type of payment.
If payment in advance is not made, delivery will be suspended until payment has been made.
The client who already has an account with the supplier can submit a request to be able to order on account via the site. In this way, the client has 14 days after delivery to pay.

25. Dutch law applies to agreements between the supplier and the client.

Repro.eu
Westvlietweg 102
2495 AD The Hague

service@repro.nl
Chamber of Commerce number: 97082163
VAT number: NL867903685B01